The Wells County Chamber of Commerce staff and Ambassadors surprised owner April Wimmer of More Than Mail as the May Member of the Month. More Than Mail is located at 619 North Main Street in Bluffton.
Wimmer walked into an opportunity in 2020 when her current position as a contractor was going to be eliminated due to COVID. “I was dropping off my very last package at More Than Mail and the previous owner asked if I knew of anyone that needed a job,” explained Wimmer. “I jumped on the opportunity because I needed a job to figure out what I was going to do next.”
Wimmer realized immediately how much she enjoyed working at More Than Mail and delivering a service that comes very naturally to her. “I am a people person, I love talking to everyone, and found this job to be a lot of fun for me. I learned a new skill and figured out I am pretty good at it. Puzzle solving skills come into play packing and shipping items and that is very enjoyable for me.”
A short year later, in March of 2021, the business was for sale and Wimmer decided to take advantage of the opportunity. During that time, More Than Mail was located at the Interurban Park complex north of Bluffton. At the end of 2022 Wimmer moved the business to the current location.
“My goal in the future is to have a drive-thru drop off and the other building was not logistically set up to accommodate that need,” stated Wimmer. “We have a lot of Senior Citizens with walkers or parents with babies trying to carry in packages and it is very cumbersome for them. A drive-thru would make it more convenient for many people. In addition, it was more cost effective to come here and it is working out very well with space.”
Wimmer explained another goal for the business to grow is seeking a location in the Portland or Red Key area due to the lack of mailing services. “They have limited ability to mail packages and with Amazon exploding, people need mailing services to take back products.”
More Than Mail offers services beyond mailing packages such as laminating, shredding, faxing, copying, and scanning for a reasonable cost. Personal mailboxes are also offered at this location. Three different sizes are available and open 24 hours to retrieve mail.
Due to the increase of online buying, additional services are now being offered such as an Amazon Hub. “Customers can use More Than Mail as their drop off location instead of the product being delivered to their homes for security reasons or convenience,” said Wimmer. “The best part is, there is no additional fee for this service. When selecting the location in the shipping area, More Than Mail should come up as an option.”
“My biggest pride of the store is customer service,” said Wimmer. “My parents owned their own business, and I was raised in understanding what service means. I really feel like customer service has gone by the wayside in our society. We welcome customers to come in and even if they spend a quarter, we will give the same level of service as someone who spends more. I believe it is worth it in the long run and that you are doing good for the right reasons. I want to be known in the end that I was friendly and willing to help anyone I meet.”
More Than Mail is open Monday from 8 a.m. to 6 p.m., Tuesday through Friday 8 a.m. to 5 p.m., and Saturday from 9 a.m. to 12 p.m.
